KC1 - Quality Principles and Concepts - CONTENTS
2006 CSQA Body of Knowledge
Knowledge Category 1
Quality Principles and Concepts
Before an organization can begin to assess the quality of its products and services, and identify opportunities for improvement, it first must have a working knowledge of quality principles and basic concepts. This category will test the CSQA candidate’s ability to understand and apply these principles, which include the quality vocabulary, various ways of defining quality, key concepts, distinguishing between quality control and quality assurance, and the contributions of quality pioneers.
Vocabulary of Quality
Understand the terms used to explain and implement quality in an IT organization.
The Different Views of Quality
The Two Quality Gaps
Quality Attributes for an Information System
Quality Concepts and Practices
PDCA Cycle (Plan-Do-Check-Act)
Cost of Quality
Six Sigma Quality
Baselining and Benchmarking
Earned Value
Quality Control and Quality Assurance
Quality Control
Understanding and Using the Just-In-Time (JIT) Technique
Quality Assurance
Differentiating Between Quality Control and Quality Assurance
Quality Pioneers Approach to Quality
Dr. W. Edwards Deming
Philip Crosby
Dr. Joseph Juran
Total Quality Management
posted by Prasanna Kumar at 11:52 PM
10 Comments:
Dear Prasanna,
You are doing a excellent job on helping people and providing your sugestions for CSQA.It is really a wonderful thing which many people cannot come forward.
I am preparing for the CSQA and completed my application.Planning to appear for the exam in June.
I got a CD from the QAI.But Unfortunately my daughter cracked the CD in to Pieces.I didnot copy the CD in to my Hard drive.I am helpless.Could you please kindly help me to the CSQA CBOK material.
My email address is gaya_S_murthy@yahoo.com
I would be really grateful to you.
Thanks for your help in advance.
Dear Prasanna,
I have planned to write CSQA exam this June. I have filled the application & the rest of the formalities. I hold a B.E degree in production. I have been working for a S/w company for nearly 7 years. I have also taken a experience certificate from my company. I hope this qualifies me for applying for the exam??
Hi,
Can u pls send me the some materials to my mail id..
kmz.aliahmed@polaris.co.in.
Thanks!!
Ali
Dear Prasanna,
I have planned to apply CSQA and I am so serious for this exam. Could you please send CSQA CBOK material for me to my mail
wimonrat_r@yahoo.com and wimonrat_r@hotmail.com
Thanks a lot
Muay.
Dear Muay,
U can obtain the Guide to CSQA CBOK free of cost as soon as you apply for the exam. QAI will send you the CD.
-Prasanna
Dear Prasanna,
Is on your web as same as CD from QAI?
I am so worry. I am weak in english, so I use more time to study. If I apply CSQA today, I wait QAI confirm more than 2 weeks. I wait for CD for a long time.^^" Please send it to my mail.
Thanks for your help in advance.
Muay
Dear Prasanna,
I received CD from QAI already.
Thanks,
Muay
You are doing a great job on helping people and providing your sugestions for CSQA.
Im renuka working in QA domain for almost 3 years. I had a query, Im a diploma holder, can i take up CSQA. Can you reply me on renu_aravind@yahoo.com.
Thanks in advance !
Hi
request you to please share the material with me at my id:
ashish_sharma12@infosys.com
best regards
Ashish
Hi,
I am Sheena. Am working with a S/W company. Could you please send the CSQA CBOK Material to my mail id ? My Id is:
sheenajomon@gmail.com
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