CBOK 2006 - CONTENTS

KC1 - Quality Principles and Concepts - CONTENTS

• KC 1.1 - Vocabulary of Quality
• KC-1.2.1-The Different Views of Quality
• KC 1.2.1 - Quality Attributes for an Information System
• KC 1.3.1 - The Deming's PDCA Cycle
• KC 1.3.2.1 - Cost of Quality & it's Components
• KC 1.3.2.2 - Cost of Quality (Contd..)
• KC 1.3.3 -Six Sigma, Benchmarking, Continuous Improvement & Best Practices
• KC 1.3.4 - Earned Value Management - Basics
• KC 1.3.4.2 - Earned Value Management - Example
• KC 1.4.1 - Quality Assurance & Quality Control
• KC 1.4.2 - Just in Time (JIT) technique
• KC 1.5.1 - Quality Pioneers - Edwards Deming
• KC 1.5.1.1 - Deming's 14 Principles
• KC 1.5.2 - Quality Pioneers - Philip Crosby
• KC 1.5.3 - Quality Pioneers - Joseph M. Juran
• KC 1.5.4 - TQM (Total Quality Management)

KC 2 - Quality Leadership - CONTENTS

• KC 2.1.1 - Executive and Middle Management Commitment
• KC 2.1.2 - Quality Champion
• KC 2.1.3 - New Behaviors for Management
• KC 2.2 - Quality Management Infrastructure
• KC 2.3 - Quality Environment
• KC 2.3.4 - Open Communication
• KC 2.3.5 - Mission, Vision, Goals, Values, and Quality Policy
• KC 2.6 - Compliance to Organizational Policies and Procedures

KC 3 - Quality Models - CONTENTS

• KC 3.1 - Quality Baseline Concepts
• KC 3.2 - Methods Used for Establishing Baselines
• KC 3.3.1 - Purpose of a Quality Model
• KC 3.3.3- Model Selection Process
• KC 3.3.4.1 - Using Models for Assessment & Baseline-1
• KC 3.3.4.2 - Using Models for Assessment & Baseline-2
• KC 3.4.1 - Capability Maturity Model
• CMMi & SW-CMM – A comparison
• KC 3.4.2 - Malcolm Baldrige National Quality Award
• KC 3.4.4 -- Information Technology - Software Life Cycle Processes
• KC 3.4.3 - ISO 9001:2000
• KC 3.4.5 - ISO/IEC 15504: Process Assessment
• KC 3.4.6 - Post Implementation Reviews/Audits

KC 4 - Quality Assurance - CONTENTS

• KC 4.1 - Establishing a function to promote and manage quality
• KC 4.2 - Quality tools
• KC 4.3 - Process Deployment
• KC 4.4 - Internal Auditing and Quality Assurance

KC 5 - Quality Planning - CONTENTS

• KC 5.1 - Planning Concepts
• KC 5.2 - Integrating Business and Quality Planning
• KC 5.3 - Prerequisites to Quality Planning
• KC 5.4 - The Planning Process
• KC 5.5 - Maturing IT Work Processes

KC 7 - Quality Control Practices - CONTENTS

• KC 7.1 - Testing Concepts
• KC 7.2 - Developing Testing Methodologies
• KC 7.3.1 - Validation Methods
• KC 7.3.2 - Verification Methods
• KC 7.4 - Software Change Control
• KC 7.5 - Defect Management

KC 8 - Metrics and Measurement - CONTENTS

• KC 8.1 - Measurement Concepts
• KC 8.2.1 – Product measurements - Size
• KC 8.2.2 – Product Measures - Complexity
• KC 8.2.3 – Product Measurements - Defect Metrics
• KC 8.2.4 – Customer Satisfaction
• KC 8.2.5 – Service Level Agreements (SLA)

KC 9 - Internal Control and Security - CONTENTS

• KC 9.2.1 - COSO Internal Control Framework Model
• KC 9.2.2 - COSO Enterprise Risk Management (ERM) Model
• KC 9.2.3 - CobiT Model

KC 10 - Outsourcing, COTS and Contracting Quality - CONTENTS

• KC - 10.1 - Purchased (COTS) Software
• KC - 10.2 - Selecting COTS Software
• KC - 10.2 - Selecting COTS Software - Contd...
• KC - 10.3 - Selecting Software Developed by Outside Organizations
• KC - 10.4 - Contract negotiation & Acceptance Testing