KC 2.3.4 - Open Communication

Communication is very important in the quality drive. All the three kinds of the communication – Oral, Written & through Effective Presentations play a major role.

The best example of oral communication is the emphasis that the management gives orally on quality through the face to face sessions with the employees, meetings, work outs etc. Through this, the entire work force understands the commitment of higher management towards quality.

Written communication can be from intimating the work force on who the Management Representative or the Quality Champion is to the extent of educating the people on the happenings on the quality front.

The presentations are very effective tools to drive any initiative. The same thing can have a brand new and attractive look when presented in an effective manner. It all depends on the innovation that the presenter can do.

Lastly, but most importantly, listening – it helps in understanding the people/problems effectively. Most of the successful managers are very good listeners.

So communication, unless planned properly can creat road blocks though the other things are planned very well. This is the reason why many successful project plans inlcude communication plan as well.