KC 2.1.1 - Executive and Middle Management Commitment

Quality management is a way of doing business that allows an organization to design products and services that meet or exceed customer needs and build operational processes that achieve high levels of performance and quality.

Working with managers and teams, Quality Management helps clients apply quantitative and qualitative methods to assess organizational performance and identify opportunities for improvement. It develops leadership skills in senior management so that they can establish and communicate a vision and goals for quality and guide staff to accomplish those goals. It enables program staff to set quality assurance objectives and achieve measurable results through team-based problem solving and other performance improvement approaches. To support organizational change and develop leadership for quality, customized and off-the-shelf training in quality management, as well as nontraditional methods, such as interactive self-instructional systems and "just-in-time" training is very important.

1. Executive management: Executive Management has to realize the importance of quality in an organisation and the drive towards building better quality has to come from the top. It is quite evident that in all the successful organisations, the drive and commitment from the Executive Management reaped huge benefits. Best example is GE and Motorola in leading the way through their emphasis on quality, through Six Sigma as of late.Hence the Executive Management also need to be trained on how well an organisation can use the quality techniques,approaches and models to reap high ROIs, how to drive and the tecniques to sustain the results for a longer period etc.
2. Middle management:Once the drive and the initiation on quality comes from the top, it is upto the middle management on how well they can see through these initiatives for successful implementation through the work force. The training for the middle managers emphasizes more on driving the practices of quality models and approaches. This link of middle managers unless handle carefully can create chaos in the organisation.
3. Work force: Once the commitment is shown from the top as well as the middle management, the wok force which has to implement the processes and procedures set has to be trained on these aspects. Everyone in the organisation has to be trained in such a manner that every person works with a common vision.