KC 2 - Quality Leadership - CONTENTS

2006 CSQA Body of Knowledge
Knowledge Category 2

Quality Leadership

The most important prerequisites for successful implementation of any major quality initiative are leadership and commitment from executive management. Management must create a work environment supportive of quality initiatives. It is management’s responsibility to establish strategic objectives and build an infrastructure that is strategically aligned to those objectives. This category will cover the management processes used to establish the foundation of a quality-managed environment, as well as commitment, new behaviors, building the infrastructure, techniques, approaches and communications.

Leadership Concepts

Executive and Middle Management Commitment
Quality Champion
New Behaviors for Management

• Traditional Management versus Quality Management (differences in philosophy and cultural changes)

• Leadership (modeling, coaching, reinforcing)

• The Importance of Establishing Mentoring Relationships

• Establishing Trust

• Empowerment of Employees

Quality Management Infrastructure

Quality Council
Management Committees
Teams and Work Groups
Process Improvement Teams

Quality Environment

The Six Attributes of an Effective Quality Environment
Setting the Proper “Tone” at the Top
Code of Ethics and Conduct
Open Communications
Implementing a Mission, Vision, Goals, Values, and a Quality Policy
Monitoring Compliance to Organizational Policies and Procedures
Enforcement of Organizational Policies and Procedures