KC 3 - Quality Models - CONTENTS

2006 CSQA Body of Knowledge
Knowledge Category 3

Quality Baselines (Assessments and Models)

Organizations need to establish baselines of performance for quality, productivity and customer satisfaction. These baselines are used to document current performance and document improvements by showing changes from a baseline. In order to establish a baseline, a model and/or goal must be established for use in measuring against to determine the baseline.

Quality Baseline Concepts

Baselines Defined
Types of Baselines
Conducting Baseline Studies

Methods Used for Establishing Baselines

Customer Surveys
Benchmarking to Establish a Baseline Goal
Assessments against Management Established Criteria (e.g. software requirements and user acceptance criteria)Assessments against Industry Models

Model and Assessment Fundamentals

Purpose of a Model
Types of Models (Staged and Continuous)
Model Selection Process
Using Models for Assessment and Baselines

Industry Quality Models

Software Engineering Institute Capability Maturity Model Integration/CMMI (CMMI®)
Malcolm Baldrige National Quality Award (MBNQA)
ISO 9001:2000
ISO/IEC 12207: Information Technology – Software Life Cycle Processes
ISO/IEC 15504: Process Assessment
Post-Implementation Audits