KC 4.3 - Process Deployment

A process is a series of steps or actions that lead to a desired result or output.A set of common tasks that creates a product, service, process, or plan that will satisfy a customer or group of customers.

Processes are largely affected by one or more of the following factors:
a) personnel who operate the processes;
b) materials which are used as inputs (including information);
c) machines or equipment being used in the process (in process execution or monitoring/measurement;
d) methods (including criteria and various documentations used along the process);
e) work environmentUnderstanding how these factors interact and affect processes is a key consideration in process identification.

It is a high level activity that the Process Group needs to perform. It is essential to identify the sequence of activities/steps that needs to be performed as a part of the process.

Process analysis & Understanding

Analysis of the gathered data to understand a process and its strengths and weaknesses and ability to watch a process "in motion" is very important so that recommendations can be made to remove flaw-introducing actions and build upon successful flaw-avoidance and detection actions. Variety of tools are available for performing and understanding the process analysis. The tools can be found in the previous section – Quality Tools

BPMA is one of the new tools which is fast becoming popular. BPMA is a category of software tools and analytical activities designed to provide comprehensive capabilities for the design, modeling, analysis, improvement and documentation of business processes.

At a broader level, BPMA performs these activities:

Design the current process flow
Model the process
Analyze the data
Improve the process
Document the process

A detailed examination of each component of BPMA is presented in this article:

www.ultimus.com/ultwhite/BPMA%20White%20Paper.pdf