KC 4.1 - Establishing a function to promote and manage quality

It is very important to maintain a function in the organisation which supports the quality vision and mission of the senior management. For this purpose, a Support Unit, most widely called as Quality Assurance Group (QAG) will be established with the Quality Champion heading the group.

The QAG helps achieve the Organisation’s mission and vision through successful quality management – from initiation to deployment and redefining processes if necessary. QAG provides feedback to senior management and staff on the quality of Organisation’s efforts to have a much bigger impact on clients in providing quality services.

The Quality Assurance Group provides expertise in all areas relevant to the quality and reliability in the organisation. Support from QAG may include proposal preparation; development of Quality and Reliability program plans and procedures; management and implementation of contract Quality Assurance and Reliability requirements; and control of process activities. In general, some of the areas of support detailed below are implemented at a level that is commensurate with the specific requirements of a given project.

• Training and certifications
• Technical documentation review
• Design review support
• Documentation and change control
• Evaluation and selection of procurement sources
• Procurement document review and approval
• Supplier surveillance
• Source inspection
• Receiving inspection
• Reporting and control of discrepant material
• Fabrication document review and approval
• Process control
• Workmanship standards
• Equipment calibration control
• Quality records control
• Test monitoring
• Inventory control
• Control of government property
• Clean Room Operations