KC 4 - Quality Assurance - CONTENTS

2006 CSQA Body of Knowledge
Knowledge Category 4

Quality Assurance

Quality Assurance is a professional competency whose focus is directed at the critical processes used to build products and services. The profession is charged with the responsibility for tactical process improvement initiatives that are strategically aligned to the goals of the organization. This category will address the understanding and application of quality assurance practices in support of the strategic quality direction of the organization. The quality practitioner should understand the importance of a quality function, how to implement a quality function and how it matures over time, as well as how to create a quality plan, the use of quality tools, process deployment, and differentiating between internal auditing and quality assurance.

Establishing a Function to Promote and Manage Quality

The Challenges of Implementing a Quality Function
How the Quality Function Matures Over Time
Support in Corporate Quality Management Environment
Implementing an IT Quality Function

Quality Tools

Management Tools
Statistical Tools
Presentation Tools

Process Deployment

Getting Buy-in for Change through Marketing
The Formula for Effective Behavior Change (behavior = individual + environment)
The Deployment Process (assessment, strategic, tactical phases)
Critical Success Factors for Deployment

Internal Auditing and Quality Assurance

Types of Internal Audits
Differences in Responsibilities