KC 5 - Quality Planning - CONTENTS

2006 CSQA Body of Knowledge
Knowledge Category 5

Quality Planning

Executive management establishes the vision and strategic goals. Planning is the process that describes how those strategic goals will be accomplished. Quality planning should be integrated into the IT plan so that they become a single plan. In simplistic terms, the IT plan represents the producer and the quality plan represents the customer.

Planning Concepts

The Management Cycle
The Planning Cycle

Integrating Business and Quality Planning

The Fallacy of Two Planning Processes
Planning should be a Single IT Activity

Prerequisites to Quality Planning

The Planning Process

Planning Process Overview
The Six Key Basic Planning Questions
The Common Planning Activities in the Planning Process

Maturing IT Work Processes

QAI Model and Approach to Mature IT Work Processes
How to Plan the Sequence for Implementing Process Maturity