CSQA Study Guide-Contents

CSQA - Introduction

• All you wanted to know about CSQA-Application to Certification to Recertification
• Understand the idea behind CSQA
• Approach to CSQA-Some tips

CSQA Preparation Plan (Including Detailed Schedule)

• CSQA Preparation Plan for September 17th exam
• CSQA Preparation Plan for December 2nd exam

For CSTE Aspirants

• What this site is offering to the CSTE aspirants (Topics Inside)
• CSTE Preparation Plan for September 17th exam
• CSTE Preparation Plan for December 2nd exam

CBOK Skill Category-1:
QUALITY PRINCIPLES

• CONTENTS

1. Definitions of Quality: Producer’s & Customer’s view of quality
2. Quality Concepts:
   
1. Cost of quality
• Further Notes on COQ
  
2. Plan-Do-Check-Act
3. Six Sigma,Benchmarking,Continuous improvement, Best Practices
3. Quality Objectives
4. Quality Attributes (e.g., Reliability,Maintainability,Usability,Portability)
5. Quality Assurance vs. Quality Control
   
6. Quality Pioneers:
   
1. Deming
• Deming's Principles
  
2. Juran
3. Crosby
7. Quality Vocabulary

• TQM

Exercises

1. Objective Questions -1
2. Objective Questions -2
3. Objective Questions -3
4. Objective Questions -4
5. Objective Questions -5
6. Subjective Questions-1

CBOK Skill Category-2:
Software Development, Acquisition and Operation Processes

• CONTENTS

1. Process Knowledge
1. Software Development, Operation and Maintenance Processes.
2. Tools.
3. Project Management.
   
4. Documentation.
5. Acquisition.
   
2. Roles/Responsibilities
1. Requirements.
   
2. Design.
   
3. Interfaces.
   1. Person/Machine Interfaces.
      
   2. Communications Interfaces.
      
   3. Program Interfaces.
      
   4. Build
   5. Integrate and Install.
      
   6. Operation & Maintenance.
      
4. Quality Principles.
5. The "V" Concept of Software Development

Exercises

1. Objective Questions -1

CBOK Skill Category-3:
Quality Models & Quality Assessment

• CONTENTS

1. Purpose of a Quality Model
2. Industry Quality Models
1. Malcolm Baldrige National Quality Award
2. Software Engineering Institute’s Capability Maturity Model
• SW-CMM vs CMM-i: A Comparision
  
3. ISO 9000 / ISO 9004 Quality Management Principles and Guidelines on their Application
4. ISO 12207 - Standard for Information Technology - Life Cycle processes
5. SPICE ISO 15504 - Standard for Information Technology
6. The Institute of Electrical Electronics Engineers (IEEE) Standards
7. The Quality Assurance Institute’s Approach to Quality Implementation
3. Model Selection Process
4. Using Models for Assessment and Baselines
5. Using Models for Assessment and Baselines-Contd..

Exercises

1. Objective Questions -1
2. Objective Questions -2

CBOK Skill Category-4:
Quality Management/Leadership

• CONTENTS

1. Management’s Quality Directives
2. Mission Statement
3. Quality Assurance Charter
4. Quality Ownership
5. Quality Management Infrastructure.
6. Quality Management Techniques, Approaches
7. Cultural Change Methods
8. Quality Training
9. Communication

Exercises

1. Objective Questions -1
2. Objective Questions -2
3. Objective Questions -3

CBOK Skill Category-5:

Quality Control Practices

1. Quality Champion
2. Establishing a function to promote and manage quality
3. Data-Gathering Techniques
4. Problem Trend Analysis
5. Process Identification
6. Process Analysis and Understanding
7. Post-Implementation Reviews
8. Quality Plan
9. Quality Tools
10. Applying Quality Assurance to IT Technologies and IT Technical Practices

• Backup and Recovery
• Secutiry
• Privacy
• Client server
• Web based systems
• E-Commerce
• E-Business.
• Enterprise Resource Planning (ERP).
• Customer Relationship Management(CRM).
• Supply Chain Management (SCM).
• Knowledge Management(KM).
• Application Service Providers (ASP).
• Data Warehousing (DW).
• Outsourcing.

CBOK Skill Category-6:
Quality Control Practices

• CONTENTS

1. System of Internal Control(Management, Application & Quality Controls)
2. V&V
1. Verification Methods
2. Validation Methods
1. Test Concepts
2. Test Program Development
3. Test Completion Criteria
3. Software Change Control
4. Defect Management
1. Defect Recording, Tracking And Correction
2. IT Auditing Coordination
5. Extra Notes
1. Seven Quality Control Tools
   

CBOK Skill Category-7:
Define, Build, Implement & Improve Work Processes

• CONTENTS
• Developing/Building Processes
1. Process development group.
   
2. Process committee.
   
3. Process development process.
4. Implementing a process.
   
• Administering Processes : On-line standards & Standards needs assessment.
• Compliance and Enforcement
1. Tailoring processes.
   
2. Waiver.
   
3. Automated process enforcement.
   
• Process Improvement Methods
  
• Externally Developed Standards
1. Sources.
2. Acquisition and customization.
   
3. Technical Standards

CBOK Skill Category-8:
Quantitative Methods

• CONTENTS

1. Probability and Statistics
   1. Statistical process control.
   2. Random and assignable causes.
   3. Problem characteristic analysis.
2. Measures and Metrics
   1. Characteristics of measures and methods.
   2. Complexity measurements.
   3. Size measurements.
   4. Defect measurements.
      
3. Customer Quality Evaluation Measurement Methods
   1. Customer satisfaction.
   2. Service-level agreements.
   3. Evaluation methods.
      
4. Risk Analysis - Using quantitative data to manage.